Terms and Conditions

These Terms and Conditions (“Terms”) are a legally binding agreement between you and Evidence Command, LLC (“Evidence Command,” “Company,” “we,” “us,” or “our”). If you do not agree with these Terms, do not use our website or services.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

2. Our Services

Evidence Command is a private medical-evidence services company. We connect clients with appropriately licensed healthcare professionals who may perform independent evaluations and, when clinically supported, prepare medical documentation such as:

• Mental health evaluations;
• Independent medical opinions;
• Disability Benefits Questionnaires (“DBQs”);
• Nexus letters or medical nexus opinions; and
• Other medical-evidence services described at checkout.

The specific service, price, deliverables, eligibility requirements, and expected timeline will be stated on the applicable service page, checkout page, intake form, invoice, or written agreement.

3. No VA, Government, VSO, or Law-Firm Affiliation

Evidence Command is a private company. We are not affiliated with, sponsored by, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs (“VA”), any government agency, Veterans Service Organization (“VSO”), or branch of the United States Armed Forces.

Evidence Command is not a law firm or VA-accredited claims representative. We do not provide legal advice, represent clients before the VA, or prepare or file VA claims or appeals.

4. Independent Clinical Judgment

Licensed healthcare professionals exercise independent clinical judgment. The evaluating professional determines whether an evaluation can be completed, whether sufficient information is available, and whether any diagnosis, finding, DBQ, nexus opinion, or other medical conclusion is clinically supported.

Payment is for the evaluation and related professional work. It does not purchase a favorable opinion, a specific diagnosis, particular wording, a disability percentage, or a desired outcome.

5. Limited Evaluation; Not Ongoing Treatment

Unless expressly stated otherwise, our services are limited to a focused evaluation and related medical documentation. They do not establish an ongoing treatment relationship and are not a substitute for primary care, therapy, counseling, medication management, emergency services, or continuing medical treatment.

Evidence Command is not an emergency or crisis service. For an immediate emergency, call 911 or go to the nearest emergency department.

6. Telehealth and Client Location

Services may be provided through telehealth. You must accurately disclose the state and physical location from which you will attend your appointment. The healthcare professional must be legally permitted to provide services where you are physically located.

You are responsible for having a compatible device, reliable internet connection, working camera and microphone, and a private environment. Technology problems, location restrictions, or provider licensure requirements may require rescheduling or reassignment.

7. No C&P Examination

Unless expressly stated otherwise, an Evidence Command evaluation is a private evaluation requested by you. It is not a VA Compensation and Pension (“C&P”) examination, VA-ordered examination, or examination performed for a VA contractor.

8. Your Responsibilities

You agree to provide truthful, accurate, complete, and current information. You may not exaggerate, fabricate, conceal, alter, or misrepresent your symptoms, medical history, military service, records, identity, location, or any other material fact.

You must provide requested records, complete required forms, attend appointments on time, participate in good faith, and promptly correct inaccurate information. You may not pressure a provider to reach a specific conclusion or alter a completed medical document.

9. Medical Records and Privacy

You authorize Evidence Command and the assigned healthcare professional to review information and records you voluntarily submit for service delivery, clinical review, documentation, quality assurance, payment, and support.

You are responsible for ensuring you have the legal right to provide all records you upload. We handle personal and health information in accordance with applicable law, our Privacy Policy, and any Notice of Privacy Practices or authorization presented to you.

Review our Privacy Policy at evidencecommand.com/privacy-policy.

10. Scheduling, Cancellations, and No-Shows

Appointments are subject to payment, provider availability, licensure, intake completion, and receipt of required records. Rescheduling, cancellation, late-arrival, and no-show rules are governed by the policy disclosed at checkout or during booking.

A provider may end or reschedule an appointment if identity, location, privacy, safety, connectivity, record completeness, cooperation, or clinical appropriateness cannot be reasonably confirmed.

11. Payments and Refunds

By purchasing a service, you agree to pay all amounts disclosed at checkout, on the invoice, or in the applicable written agreement. You authorize Evidence Command and its payment processors to charge your selected payment method for approved charges.

Services are generally private-pay. Evidence Command does not bill the VA, Medicare, Medicaid, TRICARE, private insurance, or another third-party payer unless expressly stated in writing.

Refunds and cancellations are governed by the policy presented at checkout. Unless otherwise stated, purchases become non-refundable once material work begins, including record review, provider assignment, appointment preparation, evaluation, documentation, or quality review. This does not limit any refund required by law or an express written guarantee.

12. Delivery Timeline and Seven-Day Guarantee

Any advertised “7 days or less or it’s free” guarantee applies only to qualifying services and begins after the clinical appointment is completed and all required, complete, and legible records and information have been received.

The timeline may be paused or extended by missed appointments, incomplete or late records, new information, client-requested changes, provider reassignment, clinical complications, technology failures, or events outside our reasonable control.

The guarantee applies only to Evidence Command’s initial delivery of the completed document. It does not guarantee VA acceptance, processing time, rating, approval, compensation, or any other outcome. For a qualifying missed deadline caused by Evidence Command, the sole remedy is a refund of the service fee paid for the affected service unless different written terms apply.

13. Corrections and Revisions

You should promptly review delivered documents for objective administrative errors. Requests to correct a misspelled name, incorrect date, missing page, or similar error will be reviewed.

Requests to change a diagnosis, severity finding, rationale, nexus conclusion, or other professional opinion remain subject to the healthcare professional’s independent clinical judgment. New records, new conditions, expanded questions, or material changes in scope may require an additional fee or new evaluation.

14. No Guarantee of Results

We do not guarantee that a provider will issue a requested document, make a particular diagnosis, provide a favorable nexus opinion, complete a DBQ, or support any specific disability percentage or designation.

We do not guarantee any VA approval, denial reversal, effective date, rating, compensation amount, back pay, Permanent and Total designation, appeal result, or processing timeline. The VA makes its own decisions based on applicable law, evidence, examinations, and factors outside our control.

15. Electronic Communications and SMS

By submitting forms, creating an account, purchasing services, or contacting us electronically, you consent to receive emails, notices, agreements, receipts, appointment messages, account updates, and other electronic communications.

If you separately opt in to receive SMS or MMS messages from Evidence Command, LLC, you may receive non-marketing messages regarding appointment confirmations and reminders, intake forms and document requests, service updates, document delivery, and customer support, as well as marketing messages regarding special offers, discounts, new services, and other promotional updates, depending on the consent option or options you select.

Message frequency varies and message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. For questions regarding your text or data plan, contact your wireless provider.

16. Third-Party Platforms

We may use third-party services for scheduling, telehealth, payments, secure forms, messaging, hosting, analytics, and records. Those services may be governed by their own terms and privacy policies. We are not responsible for third-party outages, errors, security practices, or availability to the fullest extent permitted by law.

17. Acceptable Use and Intellectual Property

You may not misuse our website, accounts, systems, documents, content, or communications; attempt unauthorized access; upload malicious code; impersonate another person; scrape or copy content in bulk; harass personnel; submit fraudulent information; or use our services for an unlawful purpose.

Our website content, branding, designs, forms, processes, and other materials are owned by Evidence Command or licensed to us. You receive a limited, personal, non-transferable right to use materials provided to you for their intended lawful purpose.

18. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, our website, administrative services, communications, and technology are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Evidence Command and its owners, officers, managers, employees, contractors, affiliates, agents, vendors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages.

To the fullest extent permitted by law, Evidence Command’s total liability for a claim relating to the website, payment, communications, administrative services, or these Terms will not exceed the amount paid for the specific service giving rise to the claim or $1,000, whichever is less. Nothing in these Terms limits liability that cannot legally be limited.

19. Indemnification and Termination

You agree to indemnify and hold harmless Evidence Command and its personnel from claims, losses, costs, and expenses arising from your unlawful or fraudulent conduct, violation of these Terms, misuse or alteration of a medical document, or submission of false or unauthorized information.

We may refuse, suspend, reassign, or terminate services if you violate these Terms, fail to pay, provide false information, misuse a document, harass personnel, create a safety or compliance risk, or act unlawfully.

20. Governing Law and Dispute Resolution

These Terms and Evidence Command’s non-clinical administrative services are governed by Texas law. Professional healthcare services may also be governed by the laws and licensing requirements of the state where you are physically located.

Before filing a claim, you agree to contact [email protected] and attempt to resolve the dispute informally. Except where prohibited by law, unresolved disputes concerning these Terms, payments, communications, or non-clinical administrative services will be resolved through individual binding arbitration in Travis County, Texas. You waive the right to a jury trial or class action to the fullest extent permitted by law.

21. Changes and Miscellaneous

We may update these Terms by posting a revised version and changing the “Last Updated” date. Your continued use of the website or services after an update constitutes acceptance, except where additional notice or consent is required by law.

These Terms, together with our Privacy Policy, clinical consents, Notice of Privacy Practices, checkout terms, refund or cancellation policy, service description, invoice, and any written agreement, form the entire agreement concerning the applicable service.

If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. No attorney-client, fiduciary, government-representative, VSO, partnership, or joint-venture relationship is created by these Terms.

22. Contact Us

Questions, complaints, or support requests regarding these Terms or our services may be sent to: